Privacy Policy
Last Updated: 24/11/2025
Online Mandi operates a digital platform that enables communication and coordination between farmers and vendors for the purpose of buying and selling agricultural produce. This Privacy Policy outlines in detail how we collect, store, process, use, and protect personal information of farmers, vendors, and individuals visiting our website (onlinemandi.in).
This document applies to:
- All users of the Online Mandi Vendor App
- All farmers whose data is collected manually
- All vendors registered manually or through the app
- All website visitors interacting with onlinemandi.in
Purpose of This Privacy Policy
This Privacy Policy is designed to ensure transparency, trust, and compliance. It explains:
- The types of personal information we collect
- The methods through which information is collected
- How and why we use this information
- Which third parties may access limited data
- How users can exercise their rights under this policy
Who Should Read This Policy
- Farmers whose crop and contact information is collected manually
- Vendors who use the Vendor App to view crop posts
- Anyone interacting with Online Mandi through WhatsApp, phone calls, or website visits
- Anyone concerned about how Online Mandi manages personal information
Information We Collect
Personal Information Provided Manually
- Full name
- Phone number
- General address: village, taluk, district
- Details about crops (type, quantity, age, price expectations, etc.)
Location Information (No GPS Tracking)
Online Mandi does not collect or store:
- Precise GPS location
- Latitude/longitude coordinates
- Real-time location data
- Background location tracking
Communication Information
- WhatsApp messages
- Call records, such as timestamps (not audio recordings)
- Support queries
- Confirmation messages sent to farmers or vendors
Device & Technical Information (Vendor App Only)
- Device type and model
- Operating System version
- App version
- Crash logs and diagnostic information
- IP address for basic server logging
- Analytics data through Google Analytics
Website Data Automatically Collected
- IP address
- Browser details
- Device type and OS
- Pages visited
- Time spent on the website
- Referring URLs
Cookies & Tracking Technologies
- Google Analytics
- Microsoft Clarity
How We Use The Information
To Operate the Platform Efficiently
- Register farmers and vendors
- Create and publish crop sell posts
- Match vendors with relevant crop listings
- Facilitate direct communication between farmers and vendors
To Support and Assist Users
- Send WhatsApp confirmations after registration
- Provide guidance on crop posting
- Follow up for assistance
- Inform users about platform updates
Analytics & Platform Improvement
- Identify and fix technical issues
- Understand commonly used features
- Improve app responsiveness
Ensuring Security & Compliance
- Detect potential misuse
- Prevent fraudulent activities
- Maintain safe and lawful operations
Farmer-Specific Privacy Practices
Manual Collection of Farmer Data
All farmer information is collected manually by our admin team through phone calls or in-person meetings. Farmers do not enter their own data through any digital interface.
Information Collected From Farmers
- Farmer's name
- Phone number
- Village/Taluk/District
- Crop details (variety, quantity, expected price, crop photographs, etc.)
Information We Do NOT Collect
- Aadhaar or PAN
- Bank account details
- Land ownership documents
- Personal photographs or scanned documents
- Exact GPS location
What Vendors Can See About Farmers
- Farmer name
- Phone number
- Location (village/taluk/district)
- Crop details
Rights of Farmers
- Correction of personal or crop details
- Deletion of their data
- Removal of active sell posts
Vendor-Specific Privacy Practices
Vendor Data Collection
- Name
- Phone number
- Crop categories of interest
- Optional details shared during onboarding
Device & Technical Data From Vendor App
- Device model
- App version
- Crash logs
- Analytics events
- IP logs
Call Button Tracking
We collect:
- Vendor ID
- Sell post ID
- Call click timestamp
We do not collect:
- Call duration
- Call success or failure
- Call recordings
Vendor Rights
- Updating their crop interests
- Correction of personal details
- Deletion of their data from our systems
Data Sharing & Disclosure
Farmer-to-Vendor Data Sharing
Farmer information is shared with vendors strictly for the purpose of facilitating crop purchase and establishing direct communication.
Third-Party Tools
- Firebase
- Google Analytics
- Microsoft Clarity
No Selling of Personal Data
We do not sell, rent, exchange, or trade user data with any external organization.
Data Storage & Security
Data Storage Locations
- Farmer/vendor data is stored in Firebase
- Website content and logs are hosted on Firestore
Security Measures We Implement
- Role-based access controls
- Encrypted data transmission
- Monitoring for irregular activities
- Secure cloud infrastructure
Data Retention
- We retain data as long as the user account remains active or as necessary for operational purposes
- Upon request, we permanently delete user data from our active systems
- Deleted data may remain in secure backups for a short period before being fully erased
User Rights
- Right to Access: Users may request full details of the information we hold about them
- Right to Update: Users can request correction of inaccurate or outdated information
- Right to Delete: Users may request complete deletion of all personal information
How to Submit a Request:
- WhatsApp: +91 6362169657
- Email: onlinemandihelpline@gmail.com
Children's Privacy
Our platform is not intended for individuals under 18 years of age, and we do not knowingly collect data from minors.
Policy Updates
We may update this Privacy Policy to reflect:
- New features
- Legal requirements
- Operational improvements